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Code of Ethics and Standards of Practice

The Brunswick County Association of REALTORS® provides information to members and consumers about the REALTOR® professional standards process. The Brunswick County Association of REALTORS® is responsible for enforcing the Code of Ethics, which imposes duties above and in addition to those imposed by law or regulation.

2019 NAR Code of Ethics

Additional Information from the National Association of REALTORS® on the Code of Ethics and Professional Standards


Ethics Complaint

Many difficulties between real estate professionals result from misunderstanding, mis-communication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with their Broker in Charge. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

If, after discussing matters with your real estate professional or Broker in Charge in that firm, you are still not satisfied, you may want to consider filing an ethics complaint. Please keep in mind that

  • Only REALTORS® are subject to the Code of Ethics of the National Association of REALTORS®
  • If the real estate professional you are dealing with is not a REALTOR®, your only recourse may be North Carolina Real Estate Commission (919-875-3700) or other state licensing agency or the courts.
  • The Association determines whether the Code of Ethics has been violated, not whether the law or real estate regulations have been broken. Those decisions can only be made by the North Carolina Real Estate Commission (919-875-3700) or other state licensing agency or the courts.
  • Click here for Ethics Complaint Package
    ** There is NO CHARGE for filing an ethics complaint **

    Arbitration Request

    An Arbitration request involves a dispute over entitlement to a monetary transaction (for example, a commission). A customer, client, or Broker in Charge can file an Arbitration request. A REALTOR® non Broker in Charge can also request arbitration with their current or former Broker in Charge.

    Please keep in mind that:

  • Arbitration is NOT a disciplinary proceeding
  • There will not be damages awarded as a result of an Arbitration.
  • Submitting to an Arbitration is not ALWAYS mandatory
  • By filing an Arbitration Request, you agree to be bound by the arbitration decision
  • Click here for Arbitration Request (Members Only)
    The cost for filing an Arbitration Request is $300

    Click here for Arbitration Request (NON MEMBERS)
    The cost for filing an Arbitration Request is $300

    If your situation concerns both ethics and arbitration, the Association will handle the arbitration portion SEPARATELY. Only when the arbitration is completed will the ethics complaint be considered.; Arbitration is always held first.

    If you have any problems viewing or downloading the Arbitration Request packet or the Ethics Complaint packet, please call or This email address is being protected from spambots. You need JavaScript enabled to view it. Cynthia Walsh, Professional Standards Administrator.

    If you have any specific questions concerning professional standards, please contact Cynthia Walsh at the Association Office at 910-754-5700.

     

    NAR Approved Citation Policy Taking Effect in January 2019; Streamlined Process for Ethics Complaints

    Starting in January 2019, BCAR has implemented the NAR and NCR approved Citation Policy. This is a streamlined process to handle Ethics Complaints on specific Code violations. What happens is a member (or member of the public) can submit a complaint along with the necessary evidence to prove the violation. A good example would be to send a picture of another agent’s advertisement that is in violation. This is received by the Grievance Committee and reviewed, if they determine it is a “Citable” Offense, the Citation Committee would review and a citation would be issued along with an invoice to pay the citation OR the option to not pay and go through the full blown hearing process. A couple of key points with the Citation process: Complaints are ANONYMOUS if no hearing is called. When a Citation is sent, it stipulates the violation, it does NOT state who alerted BCAR of the violation. If the citation is paid, then the matter is put to rest. If a hearing is requested instead of paying, then the process proceeds with the person who sent the complaint as a party to an Ethics Hearing.

    The full policy regarding Citations can be found in the Policy Manual, or by clicking here.

    Click here to read our new brochure on this subject.


    All REALTORS® must abide by NAR's Code of Ethics and Standards of Practice. The Code of Ethics and Standards of Practice outline duties that REALTORS® have to clients and customers, the public, and other REALTORS®. While the Code of Ethics establishes obligations that may be higher than those mandated by law, in any instance where the Code of Ethics and the law conflict, the obligations of the law must take precedence.